Explore everthing from how to place an order to how to add a gift note and even how to track your delivery.

 

Can I add a gift message to my order?

Yes, once your order is complete, click 'checkout now'. Above the payment summary, you will find the gold-coloured 'Add Gift Message' box. Type your message and click 'update' to save it.

By adding a gift message, all pricing will automatically be removed from the paperwork.

 

How do I apply my discount code?

At the checkout, copy and paste the code from your email and add the code to the discount voucher section (not the gift card section).

 

How can I track my order?

We will send you a text once your order has been despatched. You can track your order by following the link supplied in the text. View on DHL/Parcelforce/Royal Mail tracker.

NB.To receive tracking notifications, you will need to include a mobile number with the shipping address when placing your order.

 

I haven't received my order, where is it?

If your order hasn't arrived within the requested time frame, please contact our Customer Services team on 01295 672290 and we will fully investigate.

 

Can I reschedule my delivery?

For next working day deliveries, customers will have the option to reschedule the delivery date by up to 1 week. This can be done via the courier tracking. For all Royal Mail deliveries; if you are not at home when Royal Mail attempt delivery, a card will be left with your options for re-delivery or collection.

 

How can I cancel my order?

If you need to cancel your order, you will need to call our Customer Services Team on 01295 672290 and we will do our best to stop your order. If this is not possible, we will arrange a collection. Please bear in mind we offer next day delivery, therfore we cannot refund delivery costs once your order has been dispatched.

 

How do I change or amend my order details?

If your order hasn't left our warehouse yet, we may be able to change delivery address details, add a gift message or cancel it completely. Please contact our Customer Services team on 01295 672290 for further advice.

My billing address is wrong - please call the Customer Services team on 01295 672290. If your order has not been dispatched yet, a member of the team can update your order details.

I have forgotten to include a gift message - please call the Customer Services Team on 01295 672290. If your order has not been dispatched yet, a member of the team will endeavour to add a gift message to your order.

 

Using Account Credit

At the checkout, click the payment drop down and select the credit you wish to use.

 

Redeeming a gift voucher

If you have been given a gift voucher and wish to redeem it online, please enter the voucher code in the 'Enter Gift Card code' field & click 'Apply gift card code' Please quote the voucher code when ordering over the phone. If you have any difficulties redeeming your voucher, please give us a call on 01295 672290.

 

My e-gift voucher has not been received

Our e-gift vouchers are emailed instantly to the recipient. If the recipient has not received their voucher, please first check spam and junk folders. For all other enquiries, please contact our Customer Services team on 01295 672290.

 

Can I request delivery to be left with a neighbour?

Once you have received your courier tracking, you will have an option to leave with a specified neighbour or collect from parcel shop or post office.

 

Ordering for a business

If you are looking to send parcels to multiple recipients then we can make things easier for you! Click here https://www.slurp.co.uk/send-wine-to-multiple-recipients

 

Payment issues

Please note: your billing address must match your payment card

Your default billing address can be saved and edited when logged into 'My Account'.

 

I need to print a VAT invoice

Log into your account, under 'My Orders', press View Order (on right) & when the order opens, Invoices & Print Invoice.

 

Do you ship to Europe?

We are not currently able to take International orders, please visit our delivery page for full details https://www.slurp.co.uk/delivery-returns