Delivery & Returns

Christmas & New Year Delivery information

Due to the Christmas & New Year period, the following delivery notes apply:

Next working day / Express deliveries

Orders after 1:00 PM on Thursday 19th Dec: Delivered by 27th Dec but may arrive as early as 23rd Dec.
Orders after 1:00 PM on Friday 20th Dec: Delivered by 27th Dec but may arrive as early as 24th Dec.

Royal Mail

Orders after 1:00 PM on Friday 20th Dec: Delivered by 27th Dec but may arrive as early as 24th Dec.

Free Delivery on orders over £135

*Available to addresses in mainland UK, with some postcode exceptions - see below

In the event of stock issues, we will contact you as soon as possible to discuss arrangements.

Due to new legislation, we are not currently able to take international orders.

Full Delivery Options* (Please see notes above)

UP TO TWO BOTTLES (max 2kg)
Orders < £135	£5.95 - Royal Mail(Delivery 2 working days)	On orders placed before 1 pm Mon-Fri
Orders < £135	£7.95 - Next Working Day delivery	On orders placed before 1 pm Mon-Fri
Orders > £135	FREE! Royal Mail(Delivery 2 working days)	On orders placed before 1 pm Mon-Fri

MORE THAN 2 BOTTLES - COURIER DELIVERY
Orders < £135	£7.95 - Next Working Day delivery	On orders placed before 1 pm Mon-Fri
Orders > £135	FREE! Next Working Day delivery	On orders placed before 1 pm Mon-Fri

Saturday Delivery < £135	£7.95	On orders placed before 1 pm Friday
Saturday Delivery > £135	FREE!	On orders placed before 1 pm Friday

About Your Delivery

Delivery times are Monday to Friday, 8.00am to 6.00pm, with exception of national holidays. We do offer Saturday delivery but this may be at an additional cost. This is per daytime delivery. Next day deliveries will require a signature and will not be left unattended, unless prior authorisation has been given for your order to be left with a specified neighbour (signature still required) or requested for your order to be left in a chosen safe place. Please note: If permission is given for a parcel to be left with a neighbour or in a specified safe place, the customer takes full responsibility for the parcel and refunds will not be issued if the parcel is lost or stolen. If the wine is left unattended without authorisation and gets stolen, we will replace it free of charge, however this may require further investigation and may require you to file a police report. If you are not at home the driver will attempt a 2nd delivery. After 2 failed delivery attempts, your parcel will be returned to our warehouse.

Large deliveries

In some cases where the order exceeds a minimum of 5 cases, the order may need to be sent on a pallet and additional delivery charges may be incurred *please ask for details

International Shipping

Due to new Brexit legislation, we are not currently taking orders for international deliveries. We hope to review this decision at some point in the future, when the legislation and paperwork is better understood and there is more visibility on delivery charges.

Please note that we are unable to deliver to the Channel Islands; including Guernsey and Jersey

Postcode Exceptions

Delivery to the following postcodes is £17.95, on a 2-5 day service. FOR ORDERS OVER £135 delivery is £10:

AB31-AB32-AB33-AB34-AB35-AB36-AB37-AB38-AB41-AB42-AB43-AB44-AB45-AB46-AB47-AB48-AB49-AB50-AB51-AB52-AB53-AB54-AB55-AB56-HS1-HS2-HS3-HS4-HS5-HS6-HS7-HS8-HS9-IV1-IV2-IV3-IV4-IV5-IV6-IV7-IV8-IV9-IV10-IV11-IV12-IV13-IV14-IV15-IV16-IV17-IV18-IV19-IV20-IV21-IV22-IV23-IV24-IV25-IV26-IV27-IV28-IV29-IV30-IV31-IV32-IV33-IV34-IV35-IV36-IV40-IV41-IV42-IV43-IV44-IV45-IV46-IV47-IV48-IV49-IV50-IV51-IV52-IV53-IV54-IV55-IV56-IV63-KA27-KA28-KW1-KW2-KW3-KW4-KW5-KW6-KW7-KW8-KW9-KW10-KW11-KW12-KW13-KW14-KW15-KW16-KW17-PA20-PA21-PA22-PA23-PA24-PA25-PA26-PA27-PA28-PA29-PA30-PA31-PA32-PA33-PA34-PA35-PA36-PA37-PA38-PA39-PA40-PA41-PA42-PA43-PA44-PA45-PA46-PA47-PA48-PA49-PA61-PA62-PA63-PA64-PA65-PA66-PA67-PA68-PA69-PA70-PA71-PA72-PA73-PA74-PA75-PA76-PA77-PA78-PA80-PH15-PH4-PH5-PH6-PH7-PH8-PH9-PH10-PH11-PH12-PH13-PH14-PH15-PH16-PH17-PH18-PH19-PH20-PH21-PH22-PH23-PH24-PH25-PH26-PH27-PH28-PH29-PH30-PH31-PH32-PH33-PH34-PH35-PH36-PH37-PH38-PH39-PH40-PH41-PH42-PH43-PH44-PH45-PH46-PH47-PH48-PH49-PH50-PO30-PO31-PO32-PO33-PO34-PO35-PO36-PO37-PO38-PO39-PO40-PO41-TR21-TR22-TR23-TR24-TR25-ZE1-ZE2-ZE3-IM1-IM2-IM3-IM4-IM5-IM6-IM7-IM8-IM9

Delivery to NORTHERN IRELAND is £16.95, on a 2-5 day service. FOR ORDERS OVER £135 delivery is £9

Cancellations

You may cancel your order for any reason as long as the order has not yet been dispatched or is within 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact and returned to us in good condition. If you change your mind and want to return your order, we will arrange a collection that may cost £7.95, your order will be refunded once the collection has been received back at our warehouse

In order to cancel your order you must call us on 01295 672290, notify us by email on info@slurp.co.uk or in writing to Slurp.co.uk, Slurp C/O Unit 3, Arrow Park, Brackley NN13 7FG.

We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation.

Returns

If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. We reserve the right to ask you to provide evidence of the fault and/or to collect the faulty bottle for inspection. You may choose either to return the whole case or just the affected bottles for a refund.

You must notify us of all wines which are due to be returned for any of the reasons above within 90 days from delivery of the wine. You can call us on 01295 672290, notify us by email on info@slurp.co.uk or in writing to Slurp.co.uk, Slurp C/O Unit 3, Arrow Park, Brackley NN13 7FG.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.